Bandung, September 27, 2024 – An External Benchmarking activity was conducted to enhance the quality standards of the Internal Quality Assurance Center (PPMI) of Universitas Dian Nusantara (UNDIRA) with the Quality Assurance Unit of Telkom University in Bandung, West Java.

This event was organized to gain insights into quality assurance management following the PPEPP (Planning, Implementing, Evaluating, Controlling, and Improving) cycle while also serving as a recommendation for quality improvement at Universitas Dian Nusantara.

The PPMI team from Universitas Dian Nusantara was represented by Ir. Margono Sugeng, M.Sc., as Vice Rector I for Academic Affairs, Sri Hesti, S.IKom., M.IKom., representing the head of PPMI, two PPMI staff members, and seven coordinators from the AMI (Internal Quality Audit) Auditor Team of Universitas Dian Nusantara.

The PPMI team was received by Dr. Ade Romadhony as Head of the Quality Assurance Unit, Dr. Mohamad Syahriar Sugandi as Head of the Internal Audit Unit, Weihisfenli Saragih as Head of Quality Analysis, Mariana Yosephine Frima as Head of Accreditation for Social and Humanities, Djakaria as Head of Document Control and Quality Services, Gerahadian Redha as Head of Quality System Development, and Choiria Anggraini as Head of Audit (Internal Audit Unit).

One of the key agenda items discussed during the session was related to the third cycle, Evaluation, including the implementation of internal quality audits and other evaluations conducted by Telkom University's Quality Assurance Unit.

In managing an institution, it is important to understand that audits are conducted as a means to evaluate and enhance the effectiveness of risk management processes, controls, and institutional governance. The purpose of audit management is to ensure that the organization operates efficiently, complies with applicable regulations, and achieves its strategic goals.

Through quality management, several other evaluation activities conducted by Telkom University's Quality Assurance Unit include surveys on employee satisfaction, student satisfaction, partners, parents/guardians, and unit satisfaction surveys, among others.

At Telkom University, internal audit management has been carried out through a system called AMES, which includes auditor questions, targets, and the ability to monitor risks in each unit with risk exposure.

Technically, to ensure a professional audit process, Telkom University provides in-house training for the Auditor Team conducted by internal teams with external facilitators for certification purposes.

The hope through these audits is to ensure continuous quality assurance for the university. Telkom University also emphasizes the importance of a quality culture, ensuring that the pursuit of excellence continues even after audits are completed, using the HEI (Harmony, Excellence, and Integrity) method to enhance awareness of each unit’s performance.